You have the right to return your order up to 14 days after receipt without giving a reason. Cosmetic items (such as cream, make-up, lotion, gel, shampoo, etc.) may, for reasons of hygiene, only be returned if the product has not been opened/used. When opening/using the product, your order is final and can no longer be returned.

The costs for return are for your own account. The original shipping costs will only be refunded when the entire order is returned.

To return a product contact us at:

We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.

We take no responsibility for returned items that are lost during shipping. Returns are at your own risk and expense, and therefore we recommend that you keep a receipt with tracking number to show that the package has been shipped.

We request that you return the products to us in their original packaging. All products returned to us will be assessed on usage and possible damage. Should there be any damage as a result of use, we may charge up to 100% value reduction.

Return address: 
Apotique Webshop 
Archimedesstraat 8 
2517 RV Den Haag